In keeping with our continuing effort to improve the passport customer experience, the City has launched a new online waitlist system for passports that allows users to see estimated wait times and to sign up on the waitlist online via a button on the City’s website during posted passport hours. In-person customers will sign in on a tablet in the City Hall lobby. The system can also send text message updates regarding your waitlist status once signed on. Click “Passports” on the lower left corner of the City’s website to get started!
For more information about passport services, and to access the waitlist button, click here.